• Refund & Returns Policy

Refund & Returns Policy

Effective for purchases made on OOVIZ.in

Welcome to OOVIZ.in. We strive to deliver premium-quality apparel and a seamless shopping experience. This Return & Refund Policy explains the terms under which returns, exchanges, and refunds are handled. By placing an order on OOVIZ.in, you agree to the policy outlined below.

1. Return & Exchange Window

Customers can request a return or exchange within 7 days of receiving their order.

Accepted reasons for return or exchange include:

  • Wrong product or size received
  • Product received in damaged or defective condition
  • Printing, stitching, or packaging defects
  • Product significantly different from website description

2. How to Initiate a Return

  1. Log in to your OOVIZ account → My Orders → Request Return, or email us at support@ooviz.in with your Order ID and issue details.
  2. Once approved, our logistics partner will attempt pickup within 24–48 hours.
  3. Ensure the product is packed securely in its original packaging.
  4. After reaching our warehouse, the item will undergo a Quality Check (QC).
  5. Post QC approval, the return, exchange, or refund will be processed.

3. Refund Policy

Refunds are processed based on the payment method:

  • Prepaid Orders: Refunds are issued to the original payment method within 5–7 working days after QC approval.
  • COD Orders: Refunds are not issued in cash. A store credit equal to the product value will be issued within 7 days, valid for 6 months.
  • Shipping & Handling Charges: Non-refundable in all cases.

4. Exchange Policy

Exchanges can be requested within 7 days of delivery, subject to QC approval and stock availability.

  • Only one exchange is allowed per order.
  • If the requested size or design is unavailable, a store credit will be issued.

5. Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or incorrect product:

  • Inform us within 7 days of delivery.
  • Share a clear unboxing video and photos of the product and packaging.
  • Once verified, we will arrange a replacement at no extra cost.

Note: Claims without an unboxing video may not be eligible for replacement or refund.

6. Order Cancellations

  • Prepaid Orders: Cannot be cancelled once confirmed.
  • COD Orders: Can be cancelled only before dispatch.
  • Orders already dispatched cannot be cancelled.

7. Return Pick-up & Timeline

After approval, our courier partner will attempt pickup within 24–48 hours.

  • If pickup fails twice, customers must self-ship the product to our warehouse.
  • Returns, exchanges, or credits are processed within 5–10 working days after the product is received.

8. Contact Us

For any return, exchange, or refund-related queries, contact us:

Email (India): support@ooviz.in
Email (International): global@ooviz.in
Phone: +91 88509 33150
Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)

We aim to respond to all requests within 24 business hours.

9. Policy Updates

OOVIZ reserves the right to update or modify this policy at any time without prior notice. The latest version will always be available on www.ooviz.in. Continued use of the website constitutes acceptance of the updated policy.

Disclaimer: All returns, replacements, and exchanges are subject to inspection and final approval by OOVIZ. Processing timelines may vary based on product condition and logistics. OOVIZ’s decision in such matters shall be final and binding.

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